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Update incorrect contact details or face suspension, BOC warns importers

The Philippine Bureau of Customs (BOC) is calling out to 3,571 importers to correct or update their non-working contact details with the agency, warning they face possible consequences including suspension or cancellation of their accreditation.

In an advisory posted on January 16, BOC said 711 importers have incorrect phone numbers, 495 have non-working phone numbers, and 2,365 have non-working email addresses.

BOC said the list was based on a callout it did last year.

Pursuant to Section 7 of Customs Memorandum Order (CMO) No. 11-2014, failure of importers to update the Bureau’s Account Management Office (AMO) of their updated email address and/or contact details within 30 days from the date of the list’s posting on the BOC website (January 16) will cause suspension of their accreditation. Their electronic-to-mobile (E2M) Client Profile Registration System (CPRS) access will also be deactivated in accordance with Section 8.b of the said CMO.

Importers should submit a letter of request to BOC-AMO to amend their email address or phone numbers (sample format letter is available on BOC’s Facebook page) in the Client Profile Registration System (CPRS); a printout of the importer’s CPRS profile as amended; and a printout of the value-added service provider’s email notification of “STORED” CPRS profile.

CPRS is a module in the E2M system where stakeholders should register to be able to transact with the BOC.

“It is imperative to provide the name of your authorized representative and corresponding mobile number,” BOC said.

“Importers who’ll fail to report their correct email address and/or phone number/s within the given period will constrain the AMO to recommend the suspension of their customs accreditation privileges, and the deactivation of their E2M (electronic-to-mobile) CPRS access,” it added.

Under the accreditation guidelines of CMO No. 04-2014, all importers and customs brokers must revise their registration details with the CPRS within 30 days of substantial change in material information previously submitted, such as changes in telephone numbers, email addresses, and physical addresses.

Failure to do so can be a ground for suspension, revocation, or cancellation of their registration, the CMO said.

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