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Too Slow

As of this writing, the Department of Health reported that it has administered over 48 million doses of COVID-19 vaccines. Over 22 million Filipinos...

4 Improvements for Forwarders to Better Their Customers’ Experience

A positive experience has a lasting impact on us. And so does a poor one. How customers feel after using a service determines the volume...

Supply Chain’s Next Big Story

Maybe it’s just me, but the last few weeks have illustrated just how weary we’ve all become from the pandemic, and the still unsatisfactory...

What to Expect from Forwarders, Employees and Customers in the New Normal

Since the onset of the pandemic in 2019, many companies in the freight industry have had to go through a series of changes. Some...

Is Delivery to a Non-Designated Consignee Considered a Failure of Delivery?

Yes. And this is the story of the missing airfreight parcel. Sometime in 2003, Janine R. Cruz sent a package containing some checks to her...

How Is Mobile App Changing the Future of Freight Forwarding?

Amid the market upheaval in the past few months, the brand's ability to communicate effectively with its customers online has become pivotal. Irrespective of...

On Repeat

Speaking to legislators a couple of weeks ago, socioeconomic planning secretary Karl Chua said that the spread of the Delta variant may delay the...

Garbage In, Garbage Out

Before working for SCMAP I was with a logistics products provider, specializing in storage solutions. There was a push towards offering advanced, more automated...

Three-Point Strategy to Increase Profit in Freight Forwarding

The steady flow of revenue with controlled costs is a definite way to head towards business profitability. But with freight forwarding becoming commoditized, it...

If A Forwarder Subcontracts with Another Forwarder, Will Their Liability Be Solidary?

No. And this is the story.   Before the Covid-19 pandemic, HTP Trading Phils. imported a 20-foot container of aluminum alloy ingots from Indonesia.   The shipment arrived...

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