Home » Customs & Trade, Press Releases » BOC unveils 12th customer care center in Tacloban

The recently-inaugurated Customer Care Center at the Port of Tacloban | Photo from BOC

The Bureau of Customs (BOC) has launched its 12th one-stop shop for all customs services at the Port of Tacloban.

The BOC-Tacloban Customer Care Center (CCC) was formally inaugurated on October 9 during the collection district’s celebration of its 75th anniversary.

The newly established facility is a one-stop shop providing all types of customs services to port users, including centralized document receiving and releasing, gate pass issuances, and filing of goods declaration, among others. The facility will be manned by trained customs service officers.

BOC has been actively establishing CCCs to enhance trade facilitation and comply with Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act. The centers are also in compliance with the agency’s zero-contact policy discouraging face-to-face transactions to lessen opportunities for corruption.

Eleven more out of the 17 BOC collection districts have already established their own CCCs. These are the Port of Manila, Legazpi, Batangas, Surigao, Subic, Clark, Zamboanga, Davao, Limay, San Fernando, and Iloilo.

Only the collection districts of Cebu, Aparri, Cagayan de Oro, Manila International Container Port, and Ninoy Aquino International Airport have yet to open their CCCs.

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