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The Bureau of Customs has inaugurated on December 22 two new Customer Care Centers—one at the collection district of Ninoy Aquino International Airport (NAIA) and another at the Central Mail Exchange Center
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The two CCCs will serve as one-stop shops for Customs-related transactions and will be manned by a team of NAIA Customs service officers
The Bureau of Customs (BOC) has inaugurated on December 22 two new Customer Care Centers (CCC)—one at the collection district of Ninoy Aquino International Airport (NAIA) and one at the Central Mail Exchange Center (CMEC).
The BOC-NAIA CCC will serve as a one-stop shop or central hub for Customs-related transactions in NAIA such as document receiving and releasing, payment, document tracking, and general stakeholder information while the CMEC CCC will house parcel-related transactions such as parcel tracking, shipment information, follow-ups, parcel inquiries and concerns to further assist NAIA stakeholders in managing their businesses in the port.
The NAIA CCC is the 16th out of the 17 collection districts to inaugurate a CCC while CMEC is the second subport to open one.
The CCCs will be manned by a team of NAIA Customs service officers.
Still to open its CCC is Manila International Container Port.
BOC has been actively establishing CCCs nationwide to enhance trade facilitation and to comply with Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act.
The centers are also in compliance with the agency’s zero-contact policy discouraging face-to-face transactions to lessen opportunities for corruption.
Fifteen more out of the 17 BOC collection districts have already established their own CCCs. These are the Port of Manila, Legazpi, Batangas, Surigao, Subic, Clark, Zamboanga, Davao, Limay, San Fernando, Iloilo, Tacloban, Cebu, Cagayan De Oro, and Aparri.
