The Bureau of Customs (BOC) Port of Subic will soon have its own Customer Care Center (CCC) that will serve as a one-stop-shop for customs services.
BOC Subic on July 1 held the groundbreaking of its CCC following the approval of proposal and budget realignment for the project.
BOC Subic district collector Maritess Martin, in an online update on July 1, said the target is to inaugurate operations of the CCC in August or mid-September this year.
The CCC will provide services such as centralized document receiving and releasing, and will provide information kiosks for use of stakeholders. The CCC will also feature self-service kiosks that allow access to various BOC services, including its online systems such as the Goods Declaration Verification System, Document Tracking System, Parcel and Balikbayan Box Tracking System, and BOC Portal.
The first CCC was inaugurated last February at the Port of Manila.
READ: BOC’s first one-stop shop for centralized document processing launched
BOC earlier said its CCCs are one-stop shop facilities meant to enhance trade facilitation and comply with Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act. The CCC will complement the operations of the BOC Customer Assistance and Response Services (BOC CARES), the agency’s call center-type customer service and assistance center.
“The Customer Care Center will eventually eradicate all face-to-face transactions and it aims [to implement the] 100% no contact policy [at the] Port of Subic,” Martin said.
