Home » Customs & Trade, Press Releases » BOC sets up customer care unit in Cagayan de Oro
  • Cagayan de Oro is 14th location for Bureau of Customs Customer Care Center (CCC)
  • The CCC is a one-stop shop for various concerns of customs clients

Newly-inaugurated Customer Care Center of Cagayan De Oro port | Photo from BOC

The Bureau of Customs (BOC) has opened its 14th Customer Care Center (CCC) in Cagayan de Oro to serve as a one-stop shop for stakeholders with concerns on various customs services.

The CCC will be manned by trained customs service officers, and will provide centralized document receiving and releasing service, information kiosks, gate pass issuance, a payment booth, and other customs services.

BOC has been actively establishing CCCs nationwide to enhance trade facilitation and to comply with Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act.

The centers are also in compliance with the agency’s zero-contact policy discouraging face-to-face transactions to lessen opportunities for corruption.

Thirteen more out of the 17 BOC collection districts have already established their own CCCs. These are the Port of Manila, Legazpi, Batangas, Surigao, Subic, Clark, Zamboanga, Davao, Limay, San Fernando, Iloilo, Tacloban, and Cebu.

Still to open theirs are Aparri, Manila International Container Port, and Ninoy Aquino International Airport.

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