BOC Davao opens customer care center

Bureau of Customs Davao Port's newly-inaugurated Customer Care Center | Photo from BOC-Davao
Bureau of Customs Davao Port’s newly-inaugurated Customer Care Center | Photo from BOC-Davao

The Bureau of Customs (BOC) Port of Davao launched its own Customer Care Center (CCC) on September 17, the eighth such customs facility to be established at Philippine ports.

The CCC is a one-stop shop providing all types of customs services such as centralized document receiving and releasing, gate pass issuance, filing of goods declaration and other customs services.

The CCC also features real-time viewing of customers’ transactions through the Customer Care Portal System (CCPS). The CCPS is an online ticketing system through which stakeholders can electronically submit their queries/concerns, feedback, and scanned documents needed to process their goods declaration. It also allows BOC stakeholders and clients to check the status of their transactions from the comfort of their homes or offices using any web-connected electronic device.

“The creation of the Port’s Customer Care Center will not only streamline our services but also strengthen our quarantine measure by discouraging face-to-face transactions and promote online processes,” BOC-Davao district collector Atty. Erastus Sandino Austria said in a statement.

BOC has been actively establishing CCCs to enhance trade facilitation and comply with Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act.

Seven other ports have earlier established their own CCCs—Port of Manila, Legazpi, Batangas, Surigao, Subic, Clark, and Zamboanga.