The Bureau of Customs (BOC) Customer Care Portal System (CCPS) is experiencing a system slowdown that has caused delays in the processing of documents.
An advisory on the bureau’s Facebook page said the system is offline due to “system maintenance and backup”.
In a Facebook Live Update on July 17, BOC assistant commissioner and spokesperson Atty. Vincent Philip Maronilla apologized for delays in processing and said the Management Information System and Technology Group is already working on the issue.
He said the bureau is hoping to stabilize the system by tomorrow (July 18).
PortCalls has received reports that the system has been down since yesterday (July 16).
As an alternative, Maronilla said stakeholders, particularly of the Port of Manila and Manila International Container Port, may file their goods declarations and re-submit their pending entries (and indicate the previous ticket numbers) through BOC’s online filing portal at http://portal.customs.gov.ph. This system, however, only caters to online filing of goods declaration.
CCPS (https://client.customs.gov.ph/) is a web-based application introduced in June 2019 that allows stakeholders to electronically submit their concerns, complaints, feedback, or suggestions as well as upload documents using the portal. Issues, concerns and requests are assigned a unique ticket number that clients can use to track the progress and responses online.
