BOC Port of Iloilo launches Customer Care Center

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Bureau of Customs Port of Iloilo district collector leading the inauguration of the port’s  Customer Care Center on September 29 | Photo from BOC

The Bureau of Customs (BOC) has opened its 11th Customer Care Center (CCC), this time at the Port of Iloilo.

The BOC-Iloilo CCC, which was inaugurated at the celebration of the collection district’s 165th anniversary on September 29, 2020, is a one-stop shop providing all types of customs services to port users, including centralized document receiving and releasing, gate pass issuances, and filing of goods declaration, among others. The facility will be manned by trained customs service officers.

BOC has been actively establishing CCCs to enhance trade facilitation and comply with Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act. The centers are also in compliance with the agency’s zero-contact policy discouraging face-to-face transactions to lessen opportunities for corruption.

Ten more out of the 17 BOC collection districts have already established their own CCCs. These are the Port of Manila, Legazpi, Batangas, Surigao, Subic, Clark, Zamboanga, Davao, Limay, and San Fernando.

Only the collection districts of Tacloban, Cebu, Aparri, Cagayan de Oro, Manila International Container Port, and Ninoy Aquino International Airport have yet to open their CCCs.