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DHL Express has partnered with M Lhuillier and Hubbed to add 155 parcel collection points for customers across the Philippines
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Besides DHL Express service points, customers can use DHL Express On Demand Delivery to arrange shipment collection
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These new collection points aim to provide DHL Express customers with more options and prevent missed delivery attempts
DHL Express has partnered with M Lhuillier and Hubbed to add 155 parcel collection points for customers across the Philippines.
In addition to DHL Express service points, customers can use DHL Express On Demand Delivery to arrange shipment collection, the company said in a statement.
Consignees may collect their shipment at their preferred M Lhuillier location near their business or residence via On Demand Delivery.
DHL Express said these new collection points aim to provide customers with more options and prevent missed delivery attempts.
DHL Express has collaborated with M Lhuiller, a non-bank financial institution that also offers package delivery services, and Hubbed, an Australian company that offers seamless and secure system connections to DHL systems, M Lhuillier, and customers.
Hubbed, meanwhile, helps DHL to obtain information on changes to parcel collection, as requested by customers.
“Here at DHL Express, we go to great lengths to guarantee the timely arrival of packages and constantly seek out innovative solutions to meet customers’ shipping needs,” DHL Express Philippines country manager Nigel Lockett said.
“We’ve expanded our collection options so customers can pick up their packages whenever it’s most convenient for them, rather than waiting at home or place of business during a fixed time window,” Lockett added.
Once customers ship online through My DHL+, they will be prompted to select the flexible delivery option and “Collection from a nearby DHL ServicePoint or Locker.”
When DHL receives a customer request for collection at any M Lhuillier location, the courier will transfer the package to the M Lhuillier location. Customers may show the access PIN they have received to validate their claim when collecting the package.
DHL said this integration provides collection options, but also improves checkpoint visibility and increase shipment processing reliability by leveraging the physical security features of M Lhuillier branches.
“We want to give our customers more options by adding these collection points. As a strong partner with a wide network, M Lhuillier provides extended operating hours and reliable security features that make it convenient for our customers. We will continue to look for options to improve customer experience,” DHL Express senior director for operations Promod George said.
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