Tech Secrets to Blaze Past Your Logistics and Freight Forwarding Competition

Amit Maheshwari, Softlink Global CEO

Your processes are optimized to the core, your teams are running beyond efficiency and yet you fail to understand what is keeping you behind your competition. As a logistics provider with a globally dispersed team and network of partners and customers, you’re likely used to relying on a bunch of different software solutions across different locations.


The Covid-19 pandemic just proved that all providers that have been running legacy systems have reached a point of no further progress. Work from home meant that isolated systems running your freight and logistics operations could not handle work anymore.


Now that you’ve identified that upgrading your technology and adopting logistics ERP software is the way forward, you are set on the road to progress.


Check out our tips below to accelerate your journey using a single platform logistics solution.


  1. Get smart with workflow management

Reactive organizations find themselves in trouble when they fail to plan for uncertainties. A business continuity plan for scenarios like a pandemic is surely required. But are you running processes that keep your functions in sync?


Workflow management is the key to well-laid-out processes in your organization. Once all teams and team members are clear about their roles and responsibilities, seamless inter-department coordination is the by-product.


Workflows act as task assignment and monitoring tools. Workflow management handles the vital task of streamlining all functions and further establishing processes at the organizational and function levels.


  1. Information that is meaningful, useful, and insightful

Keeping your customers updated on the status of their shipments has always been critical. But today more than ever, they’re expecting automated, near real-time reporting based on their unique requirements.


With such a software like Logi-Sys from Softlink Global, you can empower your customers to receive alerts about their shipments or even have them self-login to check the status themselves.


Technology should enable you to view a single screen that collates end-to-end data on your global operations. Use existing standard reports or create a customized one to view organizational data in tabular or graphical formats.


  1. Bring integrity into processes 

Now and then you can have personnel being added or replaced in your functions or organization. Irrespective of personnel change, you would want the information to be confined to only the role they are assigned to. Say, for example, the finance function would not want the budget details to be shared with the billing function.


For the integrity of data and processes, Logi-Sys provides logins and authorization for access only to the roles and responsibilities they are assigned for.


Further, you can also add a maker-checker provision for a particular sub-process. For example, the quotations prepared by a junior executive must be approved by a senior member before being shared with the customer.


  1. Track them with CRM


Keeping a record of your leads and prospects helps in funneling more customers. ERP for logistics management helps manage the entire sales life cycle, right from the marketing campaigns, revenue targets, leads, and opportunities to client acquisition and customer service. The ERP provides 360-degree visibility to the management and ensures a robust process to increase sales and generate revenue.