Tuesday, January 25, 2022
HomeOpinionIT in LogisticsStepping Up Your Service Delivery Capabilities

Stepping Up Your Service Delivery Capabilities

Amit Maheshwari, Softlink Global CEO

Imagine a logistics company where every aspect of the business can be accurately and cost-effectively managed every step of the way with impeccable delivery timelines. Sounds too good to be true? That is the way of the future. A future where technology rules the roost.


Technology makes it possible to straddle the brave new digital world with confidence and competence. Wait! Does that mean that any software can help you ride the digital wave? Well not any software.


The emergence of the highly preferred modern single software for your business with connectivity linking operations departments and devices under one umbrella is the answer. It is helping logistics companies on a rapid journey of digitalization providing a host of valuable benefits and insights that can augment their service delivery capabilities.


The modern single software for your logistics business has made possible the confluence of several significant technology trends to enhance business capabilities and get a technological advantage like no other.


Data is basically worthless until it is structured and refined, and that’s where the single software comes into the play. The modern single software with its comprehensive enterprise-wide coverage gathers information to be presented to the end-user on devices such as laptops and smartphones in a clear and accessible way, enabling management, managers and other stakeholders to make informed decisions in real-time. With quality information easily available it becomes easy to spot obstacles and inefficiencies, enabling timely course correction and cost savings.


The modern single software essentially delivers benefits to the logistics companies by enabling them to reduce risk, save on costs, and enhance revenue streams. It also provides an opportunity to increase customer satisfaction through status updates in real time through reports, notifications and alerts. Such technology could also be used to help customers keep abreast of their shipments status via tracking tools.


The modern single software also offers scalability to new technologies such as artificial intelligence, machine learning etc., offering further opportunity to enhance scope of the application. In all, the modern single software enables you to step up your service delivery capabilities multifold and be future-ready.


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