The Bureau of Customs (BOC) requested stakeholders to cancel and re-lodge entries affected by an Electronic-to-Mobile (e2m) system problem on April 6.
“This is to inform that there are entries affected due to technical problems encountered in our e2m system yesterday, 06 April 2020. With this, we advise our Stakeholders to cancel the affected entries and relodge,” BOC Management Information System and Technology Group (MISTG) deputy commissioner Allan Geronimo said in an April 7 memo to all district collectors.
BOC assistant commissioner and spokesperson Atty. Vincent Philip Maronilla, in a live update online on April 6, said the e2m system, which is notorious for its frequent slowdowns, crashed last weekend until the morning of April 6 but has since resumed working using a backup server.
Maronilla said MISTG and partner service provider Oracle worked to get the original server functioning again on April 6.
BOC last year had been working to stabilize its e2m system, which started operations in 2009, by implementing a support and maintenance contract, and has set a project completion target of two years.
BOC also procured a high-performance server that “will provide the e2m system with a highly reliable and stable platform with enough resources to implement testing environments needed for e2m stabilization.”
