Importers or brokers should submit soft copies of goods declaration documents only through the Customer Care Portal System (CCPS)
Non-compliant importer or broker faces penalties
All goods declaration must have a corresponding “ticket” in CCPS before they can be processed by BOC’s assessment offices
BOC personnel processing a goods declaration without corresponding ticket will be subject to administrative liability
Soft copies of goods declaration documents should be submitted by declarants exclusively through the Customer Care Portal System (CCPS), the Bureau of Customs (BOC) said.
“Any importer or broker who fails to comply shall be penalized accordingly,” according to Office of the Commissioner (OCOM) Memo No. 27-2021 dated February 9.
All goods declaration must also have a corresponding “ticket” in the CCPS before they can be processed by BOC’s assessment offices.
Any BOC personnel processing a goods declaration without a corresponding ticket will be subject to administrative liability.
OCOM Memo 27-2021 has been issued to clarify the mode of submission of declaration documents under Customs Memorandum Order (CMO) No. 08-2020, the CMO that outlines BOC’s zero contact policy for assessment offices.
Previously under CMO 08-2020, soft copies of the scanned declaration documents would have to be submitted either by electronic mail through the CCPS or on an external drive (USB flash drive), the latter to be delivered simultaneously with the hard copy.
If additional documents needed to be submitted, clients would be asked to submit the soft copy through the CCPS and/or external drive, and to submit the hard copies to BOC’s Customs Care Center or Entry Processing Unit.
CCPS (https://client.customs.gov.ph/) is a web-based application introduced in June 2019 for the online filing of goods declaration. It also allows stakeholders to electronically submit their concerns, complaints, feedback, or suggestions as well as upload documents.
CCPS uses a support ticketing system wherein a unique ticket number is provided for clients to track the progress of their transactions. The stakeholder must be registered with the CCPS to use the system. – Roumina Pablo