Home » Breaking News, Customs & Trade » Singapore Customs unveils outcome of traders’ satisfaction survey

Singapore Customs has released the results of its Trader’s Satisfaction Survey (TSS) 2011, saying they indicate that customers’ overall satisfaction with its services has improved.

In a February 3 statement, Singapore Customs said the TSS 2011 “shows an improvement in customer’s satisfaction, with the Overall Satisfaction Index increasing from 6.51 to 6.76 (out of an 8 point scale).”

In a signed notice, Patricia Poh, head of client relations, added that the percentage of traders who rated the department’s overall satisfaction a 7 and above (out of an 8-point scale) has also increased by 13.6 percent.

Singapore Customs said it works continuously to improve its processes and procedures after studying the results and feedback from these surveys.


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