Home » Ports/Terminals, Press Releases » Rebooking charges on Cebu Pac passengers waived by Aug 1

Low-cost carrier Cebu Pacific Air has waived fees on rebooking or changes to flight details as part of the changes it is making to its processes in a bid to improve customer experience.

Effective August 1, Cebu Pacific passengers who make booking changes within 24 hours of the time of ticket purchase will no longer have to pay the rebooking or cancellation fee.

Previously, passengers who altered their booking details such as flight dates and sequences had to pay the P1,500 rebooking fee for domestic flights, or the P2,300 and P2,800 fee for short-haul and long-haul international flights, respectively.

Now, penalty fees are waived for booking corrections on flight sequence of city pairs (e.g., from Manila-Cebu to Cebu-Manila), and for changes to the Sum of Sectors (SOS) bookings or connecting flights treated as one (e.g., Virac-Manila-Cebu to Cebu-Manila-Virac). Rebooking fees will also be waived for direct flights changed to SOS booking and vice versa.

While rebooking and cancellation fees are waived, passengers who make such flight changes will still need to shoulder the fare difference. The waiver applies across all booking channels of Cebu Pacific—whether through a travel agent, ticket office, or call center.

Ancillary services, such as seat selection, baggage allowance, and pre-ordered meals, are also fully transferrable to other guests and flights at no extra cost.

“We are in the thick of reviewing our processes to see how we can improve our service to all passengers and make it easier for everyJuan to fly. Rebooking and cancellation fees have been a key concern for passengers, especially those who have been able to avail of low fares. This will benefit them as it truly makes flying with Cebu Pacific more affordable,” Cebu Pacific vice president for corporate affairs Atty. JR Mantaring said in a statement.

Cebu Pacific also recently updated all its booking systems to allow exemptions from the Ninoy Aquino International Airport Terminal Fee, or the International Passenger Service Charge applicable on bookings made via the Cebu Pacific mobile application and website.

In the first half of 2017, Cebu Pacific flew 10.1 million passengers, bringing the total number of passengers carried since the airline started operating in 1996 to over 150 million.

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