FedEx Express (FedEx), a subsidiary of FedEx Corp., has so far transported over half a million pieces of medical supplies and equipment since the start of the enhanced community quarantine (ECQ) in the Philippines.
“The COVID-19 pandemic is a test of resilience for all industries across all markets. It continues to affect the way the world lives and works. But with the unmatched dedication of our Philippines team members, we are able to adapt to the new normal and continue to support our global customers,” John Peterson, Managing Director, FedEx Express Philippines, said in a press statement.
As the country adjusted to the ECQ declared on March 17, government agencies scaled down their services, restricted activities in airports, and locked down areas. FedEx deployed Ramp and Sort team members from Clark to Manila gateway to ensure sufficient manpower to handle the surge in shipment volume.
To support local customers, Customer Experience representatives made sure they remained responsive to calls while working from home, operating cohesively as a team despite being apart.
The Asia Pacific Trade Facilitation Center team adopted a work-from-home and work-from-facility model to support clearance operations in key markets. This required employees working out of our Clark office to stay near the office, as required under the ECQ guidelines, taking them away from their families and loved ones. Throughout this crisis, our team members have remained committed to aiding the delivery of essential medical equipment to customers around the world.
“In the face of adversity, we see unity. It is heartening to see the collective good work that our FedEx teams have so far achieved. We will continue to leverage our resources, scale, and expertise to keep delivering possibilities for customers and businesses during this crucial time in our history.” concludes Peterson.
