Home » Customs & Trade, Press Releases » Clark and Zambo ports set up customs one stop shops

Newly-inaugurated Customer Care Center of BOC Port of Clark

Two more customs one-stop-shop facilities were recently opened at the ports of Clark and Zamboanga, bringing the Bureau of Customs’ (BOC) Customer Care Centers (CCCs) to a total of seven.

BOC-Zamboanga and BOC-Clark inaugurated their CCCs on September 10 and September 11, respectively.

CCCs serve as a central hub or one-stop shop for customs-related transactions such as document receiving and releasing, payment, document and shipment status tracking, and information provision.

Areas inside the hub include Pass Control, Information, Document, and cashier areas, among others.

BOC-Port of Zamboanga’s newly-opened Customer Care Center

BOC-Zamboanga district collector Segundo Sigmundfreud Barte, Jr. and BOC-Clark district collector Ruby Alameda in separate statements said the CCC will further streamline customs processes, improve customer service, minimize corruption opportunities, and allow collection of the right revenues.

The establishment of CCCs is also part of measures to enhance trade facilitation as well as to comply with Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act.

READ: BOC’s first one-stop shop for centralized document processing launched

Five other ports have earlier established their own CCCs—Port of Manila, Legazpi, Batangas, Surigao, and Subic.

Photos from BOC

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