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Vivienne K. Tan has been appointed as officer-in-charge of flag carrier Philippine Airlines (PAL) following the retirement of PAL president and chief operating officer Jaime J. Bautista (JJB).

The airline, in a statement, said chairman and chief executive officer Dr. Lucio C. Tan and the PAL board have accepted Bautista’s retirement after he expressed his desire to spend more time with his family.

In a message to PAL employees, Vivienne Tan, who is also concurrent executive vice president, treasurer, and chief administrative officer, thanked Bautista for his many years of dedicated service.

“As this is the beginning of JJB’s retirement life with his family, let it also be the beginning of even greater dreams for PAL and all PALers… On behalf of my father, I am asking all of you to continue working towards our goals. I am personally committed to working with all of you hand in hand and build on what we have already accomplished,” she said. ]delete since PR-ish?[

PAL assured its customers, business partners and employees that it’s “business as usual” for the flag carrier. All flights and services are proceeding as scheduled, the company stressed.

For seamless transition, all official communication and concerns requiring the attention or approval of the PAL president should be addressed to the OIC, the airline said.

Vivienne, the daughter of Lucio, has more than 25 years of professional experience in technology, education, entrepreneurship and social advocacy in industries such as education, airline and property development. Aside from PAL, she also sits as board member of Tan holding firm LT Group, Inc., Philippine National Bank, Eton Properties, Dynamic Holdings, University of the East, and University of the East Ramon Magsaysay Memorial Medical Center

PAL said Vivienne is no stranger to the inner workings of the airline, having worked for it in various capacities since 2011. Later she moved to other positions in the LT Group, mainly in the real estate, banking and education sectors.

She holds a double degree in mathematics and computer science from the University of San Francisco, as well as a post-graduate diploma in fashion and manufacturing management from the Fashion Institute of Design and Merchandising in Los Angeles. In 2006 she received the Ten Outstanding Young Men Award for Business Education and Entrepreneurship and in 2007, was conferred the UNESCO Excellence in Education and Entrepreneurship Award.

Amid the change in leadership, PAL won the “World’s Most Improved Airline Award” by the global air transport rating organization Skytrax at the 2019 World Airline Awards last June 18 in France.

PAL achieved the biggest leap in product and service quality among a survey of over 350 leading airlines worldwide.

Skytrax also revealed that PAL is now ranked as the Top 30 Airline in the world, rising 19 spots from Top 49 in 2018, and a full 60 spots from Top 90 in 2013.  PAL is also ranked high in other important categories: Top 10 World’s Best Business Class Comfort Amenities; Top 10 Best Airline Staff in Asia; Top 11 World’s Best Cabin Crew; Top 11 World’s Best Airport Services; Top 11 World’s Best Premium Economy Class; and Top 14 World’s Best Economy Class.

Skytrax has also re-certified PAL as a 4-star global airline based on comprehensive quality audits performed in December 2018 and January 2019.

The annual World Airline Awards, established by Skytrax in 1999, is internationally regarded as the “Oscars” of the aviation industry and is held to recognize the best-performing airlines. The winners are chosen through an extensive world airline survey of more than 20 million travelers, encompassing over 100 nationalities and 335 airlines to make up the largest passenger satisfaction survey in the world.

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