Saturday, October 16, 2021
HomeAviationCebu Pacific scraps change fees to boost travel confidence

Cebu Pacific scraps change fees to boost travel confidence

  • Cebu Pacific permanently removes change fees
  • Passengers can now rebook flights as many times as they need at no cost although a minimal fare difference may still apply
  • The carrier believes flexibility is critical in restoring passenger confidence in air travel

Low-cost carrier Cebu Pacific has permanently removed change fees, allowing passengers to rebook as many times as they need.

The carrier said it believes flexibility is critical in restoring passenger confidence in air travel, which was affected by the ongoing COVID-19 pandemic.

“In a recent survey we conducted, flexibility remains to be one of the considerations of our passengers when deciding to travel again. Because of this, we are removing our change fee effective immediately. As we work on rebuilding our network and supporting domestic tourism, we will continue to listen to our passengers so we can make it even more convenient for everyjuan to fly again,” Cebu Pacific vice president for marketing and customer experience Candice Iyog said in a statement.

With the removal of change fees, passengers can now rebook their flights as many times as they need at no cost, although a minimal fare difference may still apply.

The Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF) has recently released a new set of simplified requirements for domestic travel that does away with travel authorities and health certificates. Quarantine protocols will also be required only from those showing symptoms.

“This is a timely announcement as well, as we support the recent IATF announcement on the standardized travel requirements, and as we celebrate our 25th founding anniversary this month,” Iyog said.

Apart from this new policy, Cebu Pacific also has an ongoing month-long P25 seat sale on top of other deals in celebration of its 25th anniversary.

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