Tuesday, October 26, 2021
HomeAviationCebu Pacific clears over 2,800 complaints, refunds P8.2B

Cebu Pacific clears over 2,800 complaints, refunds P8.2B

  • Cebu Pacific has cleared 2,842 refund complaints filed at the Civil Aeronautics Board since 2020 and refunded a total of P8.18 billion as of September 2021
  • After clearing its backlog, Cebu Pacific is now handling current refund requests

Low-cost carrier Cebu Pacific has cleared all refund complaints filed at the Civil Aeronautics Board (CAB) since 2020 and has refunded a total of P8.18 billion as of September 2021.

As of August 2021, Cebu Pacific said it has cleared a total of 2,842 cases filed at the CAB since 2020 as it works alongside the regulator to resolve complaints after the pandemic upended the travel industry.

As of September 2021, the airline has also refunded a total of P8.18 billion, of which P479 million were issued in the July-September 2021 period. The airline earlier announced it has refunded P7.7 billion to passengers for requests filed from January 2020 to June 2021.

“As of August, the airline had verified cases totaling 2,842, and discussed with CAB the resolution of these complaints. This is a positive development directly benefiting affected passengers after the coronavirus pandemic grounded air travel,” CAB head of legal and enforcement division Atty. Wyrlou Samodio said in a statement.

Customers with completed refunds were updated via email and asked to check with their issuing banks and travel agencies for the proof of remittance.

“We thank CAB for its efforts to verify records, so we can close the refund cases,” Cebu Pacific vice president for marketing and customer experience Candice Iyog said, while also thanking their customers for their patience and understanding.

After clearing its backlog, Cebu Pacific is now handling current refund requests.

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