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Home Customs & Trade BOC opens 17th Customer Care Center at MICP

BOC opens 17th Customer Care Center at MICP

  • Bureau of Customs (BOC) inaugurated its 17th Customer Care Center (CCC) at the Manila International Container Port (MICP) on January 18
  • MICP is the last of the 17 collection districts to open the one-stop shop facility for customs-related transactions

The Bureau of Customs (BOC) has inaugurated its Customer Care Center (CCC) at the Manila International Container Port (MICP), the 17th and last collection district to open the one-stop shop facility for customs-related transactions.

Inaugurated last January 18, the MICP CCC houses the offices that will receive and release documents that are filed through BOC’s Customer Care Portal System. The center will also provide information to stakeholders with queries and concerns related to the port.

The CCC also promotes a “no contact policy” and will be providing the pass controls to ensure only authorized transactions and individuals can enter the port.

In a statement, MICP district collector Romeo Rosales encouraged the port’s stakeholders to utilize the CCC as a more convenient way to process entries and shipments with BOC.

The opening of MICP CCC completes the establishment of one-stop facilities in BOC’s 17 collection districts. Other BOC sub-ports and offices have also established their own CCCs.

BOC set up the CCCs nationwide to enhance trade facilitation and comply with Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act.

The centers are in compliance with the agency’s zero-contact policy that aims to discourage face-to-face transactions to lessen opportunities for corruption.

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