Starting August 1, 2020, BOC said submission of goods declaration and import documents for POM and MICP will be submitted through the following portals:
- pomportal.customs.gov.ph for POM
- micpportal.customs.gov.ph for MICP
Users should register and log in using their username and password to access the portals, BOC said in an advisory.
For issues on account activation, stakeholders may contact the BOC Customer Assistance and Response Services (BOC CARES), the agency’s call center-type customer service and assistance center.
BOC said “tickets” related to goods declaration that are still on process as of July 28, 2020 were already transferred to the dedicated portals.
Tickets are provided to users of BOC’s Customer Care Portal System (CCPS) where concerns and requests are assigned a unique ticket number that clients can use to track the progress and responses online.
Processing of BOC transactions and online filing for other ports will remain through the CCPS at client.customs.gov.ph.
Just last month, CCPS—a system introduced in June last year—experienced a system slowdown that led to delays in processing for a few days.
BOC has been encouraging stakeholders to use its online portals for transactions to avoid the need to travel and have face-to-face transactions during the coronavirus disease pandemic.