BOC Clark one-stop-shop opens this month


The Bureau of Customs (BOC) Port of Clark expects to launch this month its Customer Care Center (CCC) that will serve as a one-stop-shop for customs services.

In a statement BOC Clark said it is fast tracking establishment of its CCC, identifying personnel and requesting budget allocation.

The CCC will be the port’s one-stop-shop manned by professional officers who will assist stakeholders in receiving and releasing of documents, determining status of shipments, facilitation of payment transactions, and other customs-related inquiries and transactions. It will have areas for pass control, information, document and cashier.

BOC-Clark said the customer service will improve with the opening of the CCC, and there will be “less opportunities for corruption and rightful revenues will be collected for the government.”

BOC earlier said its CCCs are one-stop shop facilities part of its goal to implement a zero-contact policy to eradicate corruption, and are meant to enhance trade facilitation and comply with Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act. The CCC will complement operations of the BOC Customer Assistance and Response Services, the agency’s call center-type customer service and assistance center.

READ: BOC’s first one-stop shop for centralized document processing launched

The first CCC was inaugurated in February at the Port of Manila. BOC Legazpi this month moved to a new office building with a CCC. BOC The Port of Subic last July 1 held the groundbreaking for its own CCC.