Home » Customs & Trade, Press Releases » BOC Cebu sets up customer care center

Newly-inaugurated Customer Care Center at the Port of Cebu | Photo from BOC-Cebu

The Bureau of Customs (BOC) Port of Cebu has formally opened its Customer Care Center (CCC), the 13th one-stop shop for customs services in the Philippines.

Inaugurated on October 12, the new CCC will be providing all types of customs services to port users, including centralized document receiving and releasing, gate pass issuances, and filing of goods declaration, among others.

“The CCC makes doing business with Customs simple, secure, and crucial in this time of pandemic, safe,” BOC-Cebu acting district collector Charlito Martin Mendoza said in a statement.

He said that with the opening of the CCC, stakeholders can expect better and faster service from the customs collection district. It is also seen to boost the collection district’s efficiency in time for the anticipated increase in transactions for the Christmas season and gradual reopening of the economy.

BOC has been actively establishing CCCs nationwide to enhance trade facilitation and comply with Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act. The centers are also in compliance with the agency’s zero-contact policy discouraging face-to-face transactions to lessen opportunities for corruption.

Twelve more out of the 17 BOC collection districts have already established their own CCCs. These are the Port of Manila, Legazpi, Batangas, Surigao, Subic, Clark, Zamboanga, Davao, Limay, San Fernando, Iloilo, and Tacloban.

Still to open theirs are Aparri, Cagayan de Oro, Manila International Container Port, and Ninoy Aquino International Airport.

No comments yet... Be the first to leave a reply!

Leave a Reply

Your email address will not be published. Required fields are marked *

fourteen − 1 =