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BOC Aparri launches Customer Care Center

  • The Bureau of Customs Port of Appari on December 3 inaugurated its Customer Care Center (CCC), a one-stop shop for stakeholders with concerns on various customs services
  • BOC-Aparri is the 15th collection district to establish its CCC, a one-stop shop for stakeholders with concerns on various customs services

The Bureau of Customs (BOC) Port of Appari is the 15th collection district to formally inaugurate its Customer Care Center (CCC), a one-stop shop for stakeholders with concerns on various customs services.

Inaugurated on December 3, BOC-Aparri’s CCC is a one-stop shop facility and a customs service center that will be manned by trained customs service officers. It will provide centralized document receiving and releasing, information kiosks, gate pass issuance, payment booth and other customs-related inquiries and transactions.

“This is just our first step to provide quality frontline service to our transacting public. Our next objective is to have our CCC be ISO-certified,” BOC-Aparri district collector Arienito Claveria said in a statement.

BOC has been actively establishing CCCs nationwide to enhance trade facilitation and to comply with Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act.

The centers are also in compliance with the agency’s zero-contact policy discouraging face-to-face transactions to lessen opportunities for corruption.

Fourteen more out of the 17 BOC collection districts have already established their own CCCs: the Port of Manila, Legazpi, Batangas, Surigao, Subic, Clark, Zamboanga, Davao, Limay, San Fernando, Iloilo, Tacloban, Cebu, and Cagayan De Oro.

Still to open theirs are Manila International Container Port and Ninoy Aquino International Airport.

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