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Screengrab of BOC’s Customer Care Portal System

The Bureau of Customs (BOC) will issue an accreditation pass to its accredited stakeholders allowing them to pass through checkpoints and enter BOC premises during the implementation of enhanced community quarantine (ECQ).

The accreditation pass, according to a memorandum signed by Customs commissioner Rey Leonardo Guerrero dated March 25, gives a qualified stakeholder physical access to BOC authorized premises and may be presented at any checkpoint.

The memo notes that stakeholders are exempt from travel restrictions to ensure the unhampered and complete service of BOC during the ECQ.

The Inter-Agency Task Force for the Management of Emerging Infectious Diseases has ordered the unhampered movement of all types of cargoes during the ECQ, which lasts until April 13.

The accreditation pass is for one-time use only and may be availed of by BOC-accredited importers, customs brokers, declarants, or their duly-authorized representatives.

It may be used to enter BOC premises for official transactions requiring physical submission of documents for any pending application, or any transaction requiring the client’s physical presence or appearance within BOC premises.

All applications should be made at least 72 hours or three days prior to the intended visit to BOC.

All BOC stakeholders are encouraged to use the Customer Care Portal System (CCPS) to apply for an accreditation pass.

CCPS is an online facility (client.customs.gov.ph) with support ticketing system for online transactions, including application for accreditation pass.

Stakeholders are also encouraged to access CCPS for transactions that do not require physical presence of the client on BOC premises, such as follow-up of documents, renewal of accreditation, and electronic submission of letter requests such as lifting of abandonment, among others.

Application process

To apply for accreditation, the stakeholder may register and log in to the CCPS then select “Open A Ticket.” He/she should then select “APPLICATION FOR ACCREDITATION PASS” from the drop-down menu of the “Help Topic.”

He/she should fill out the application details and select the port of intended appointment. The online system will automatically route the stakeholder’s concerns to the concerned port, and to the corresponding validating officer. Under “Issue Summary,” the stakeholder should indicate the purpose of visit to BOC.

The stakeholder should click the green button at the bottom of the form to create the ticket, which contains details of the transaction.

An accreditation pass should be processed within 24 hours from the time of submission of the online application.

Only one accreditation pass per transaction will be issued to an accredited importer, customs broker, declarant, or any of their duly authorized representatives.

Once the application is validated and approved, the accreditation pass will be sent via electronic mail to the e-mail address provided by the applicant.

The client will be responsible for printing a hard copy of the accreditation pass, which may be presented at any established checkpoints en route to BOC premises.

The district collectors, in coordination with BOC’s Public Information and Assistance Division, should ensure the memorandum is properly disseminated to all stakeholders. – Roumina Pablo

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