Singapore Changi returns as world’s best airport

As world’s best airport
This is the 12th time that Singapore Changi Airport has won the crown after the Covid-19 pandemic kept it out of the competition in the past two years. Photo from Skytrax
  • Aviation ranking website Skytrax has ranked Singapore Changi Airport as the world’s best airport for 2023
  • Changi Airport dethroned Qatar’s Hamad International Airport, which took first place in 2021 and 2022
  • Of the top 20, nine are in Europe, eight in Asia, and one is in Australia. The Seattle-Tacoma and Vancouver airports were the only two in North America to make the list

Singapore’s Changi Airport has been chosen as world’s best airport in 2023 by London-based research firm Skytrax, winning the crown for the 12th time in a comeback after the COVID-19 pandemic shut it out of the awards for the past two years.

Changi was also judged the best in Asia, best in the world for leisure amenities, and best in the world for airport dining at the 2023 World Airport Awards ceremony that highlighted the Passenger Terminal Expo in Amsterdam, the Netherlands, on March 15, the press release said.

Changi unseated last year’s winner Hamad International Airport in Doha, Qatar, which landed second overall, followed by the recently expanded and renovated Tokyo Haneda Airport in Japan.

Crowne Plaza Changi Airport, meanwhile, was voted the world’s best airport hotel for the eighth year in a row at the event.

The awards were given out based on a global survey of travellers carried out by Skytrax from August 2022 to February 2023. The respondents were asked to rate airports according to their experience at different points, including check-in, arrival, shopping, security and immigration, and at the departure gate.

Skytrax said the global customer satisfaction surveys were conducted at more than 550 airports where things like food and retail options, security, terminal layout, comfort, seating, and WiFi, were also rated by the travelers.

The website describes the awards as a quality benchmark for the world airport industry, saying the survey and awards are independent of any airport control, influence or input.

“Changi Airport is honoured to be named as World’s Best Airport for the 12th time,” Changi chief executive Lee Seow Hiang said in a press release.

“This recognition is great encouragement to our airport community, who stood firmly together to battle the challenges of Covid-19 over the past two years. We thank them for their dedication to serve Changi’s passengers and the perseverance to keep Singapore connected to the world.”

RELATED READ: Changi is Asia’s top airport

Hamad International Airport in Doha, Qatar, landed on second place after securing the title in 2021 and 2022. Previous to that, Changi was the crown holder for eight straight years.

Hamad International Airport won three top awards – as world’s best airport shopping, as the best airport in the Middle East, and as the cleanest airport in the Middle East.

Badr Mohammed Al-Meer, chief operating officer at Hamad, said: “We are delighted to collect these accolades by the prestigious Skytrax World Airport Awards, we will continue to strive to provide our passengers with an exceptional travel experience and provide our partners with the best facility and unmatched service.”

Tokyo Haneda Airport, No.3 in the global ranking, continued its successes last year, winning the 2023 awards as the world’s cleanest airport, world’s best domestic airport and best airport PRM & accessible facilities.

Of the top 20 airports, nine are in Europe, eight are in Asia, two are in North America, and one is in Australia. Seattle-Tacoma International Airport and Vancouver International Airport took the 18th and 20th places, advancing from being 27th and 28th in 2022.

Skytrax said this year’s results are better than last year considering Seattle and Vancouver were No.27 and No.28 in 2022, respectively. Seattle once again won the award for being North America’s best airport, and LaGuardia’s Terminal B the was world’s best new airport terminal.