Home » Breaking News, Maritime » Survey shows Asian shippers dissatisfied with claims processing

Chilean shipping line CSAV garnered the top spot for overall performance in Containerisation International’s (CI) first shipper sentiment poll for Asia, reported IFW, its sister publication.

The Asia poll followed the recent launch of CI’s Europe poll, and next month will see the inaugural North America survey. Each panel is asked to score main ocean carriers that work for them in the region on a quarterly basis on the services they receive, from 1 (deeply unsatisfactory) to 100 (completely satisfied).

The Asia panel, like its European counterpart, registered a deep dissatisfaction with claims processing; however, its members were extremely happy with container equipment and vessel space availability, IFW reported.

Surprisingly, debt-ridden ocean carrier CSAV topped the ranks for overall performance, with an average of 73 points. Yang Ming came second with 71, then MISC with 70, Hamburg Sud and Maersk both gained 69, and PIL came in at number 10, with 64.

TheAsia panel scored the claims category as extremely low, with the overall average score reaching only 35 points. Some of the panel said they felt service standards were slipping because of the drastic reduction in head count.

 

 

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