Home » 3PL/4PL » Strong customer service ethic brings Wingspeed Shipping Corp continued success

In cutthroat service industries such as freight forwarding, companies that focus their attention on customer service are more likely to thrive. Wingspeed Shipping Corp. (WSC) is one of those institutions. WSC, which just celebrated its 13th anniversary, survived a grueling 2005. "Despite continuing political and economic uncertainties, the company said, "we were still able to meet our objectives." That it did so with flourish is a testament to the company’s success "in controllingÉ operating costs without sacrificing revenues. We continue to implement cost-cutting measures." This year, WSC is confident of meeting its 10% growth projection based on the approved budget. A three-year plan designed and formulated two years ago is steering the company in this direction. The strategy this year includes enlarging the network in areas where the company is weak. "We continue to develop and expand our North America traffic," WSC said. It is also upgrading its software and hardware systems even as it renovates its offices. More importantly, WSC said it will have to continue "enhancing services in order to meet customers’ demands." In the years to come, WSC will "continue to promote emphasis on customer service. Customers’ needs and satisfaction are very important to us. Our customers have been with us for the past years and very seldom do we lose customers. We continue to expand our operations, capture bigger market share, improve profitability, maximize resources and secure opportunities to support our core business." It is also hoping for "improvements in the political and economic arena." The company is confident President Gloria Macapagal-Arroyo "should at least be able to meet expectations of the business community based on her government agenda." WSC offers worldwide seafreight services in association with its extensive international network of agents. It offers clients direct and immediate access to any market in the world. The range of services also includes NVOCC, cargo consolidation, breakbulk, export/import customs clearance, warehousing and land transportation.

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