Singapore Customs unveils outcome of traders’ satisfaction survey

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Singapore Customs has released the results of its Trader’s Satisfaction Survey (TSS) 2011, saying they indicate that customers’ overall satisfaction with its services has improved.

In a February 3 statement, Singapore Customs said the TSS 2011 “shows an improvement in customer’s satisfaction, with the Overall Satisfaction Index increasing from 6.51 to 6.76 (out of an 8 point scale).”

In a signed notice, Patricia Poh, head of client relations, added that the percentage of traders who rated the department’s overall satisfaction a 7 and above (out of an 8-point scale) has also increased by 13.6 percent.

Singapore Customs said it works continuously to improve its processes and procedures after studying the results and feedback from these surveys.

 

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