Home » 3PL/4PL, Press Releases » More blacklisted PH forwarders identified
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The Philippine Shippers’ Bureau (PSB) recently released a second list of blacklisted forwarders.

The eight local forwarders are ABS-CBN Global Cargo Corp.; Gen Ex Cargo; Jonar Cargo; Joseph Glenn L. Galo; Pacific Logistics International Cargo; Pentfast; RDN Marketing & Cargo Forwarder; and REN International Services

The six foreign firms are Jasim Yaseen Al-Delam Air Cargo Services of Saudi

Arabia; Pacific Logistics International Cargo of Kuwait; Philand Ynterlink Ltd of the United Kingdom; and Pentagon Cargo Inc, REN International and Star Xpress Forwarders of the United States.

PSB also issued a show cause order to RRG Freight Services due to complaints related to balikbayan (personal effects) boxes.

Earlier, PSB removed from its blacklist five forwarders after they delivered missing balikbayan boxes. These are LCSN Express Movers Inc.; Transtech Global Philippines Inc.; Wide-Wide World Express Corp.; 2GO Express; and MC Plus.

The following forwarders from the United Arab Emirates remain in the PSB blacklist: Aerosend; Alas Cargo Phil.; Associated Consolidation Express; Dausan International Forwarder; FACF Parcel Delivery; FRS Philippine Freight Services Inc.; International Cargo Forwarder; J.J. Transglobal Brokerage; JAR Cargo Forwarders; Mail Plus Cargo Carriers; Manila Broker; Maru Cargo Logistics Phil.; R&M Cargo Services; Rodah Cargo Manila; South Atlantic Cargo Inc.; Trico International Forwarding (Phils) Inc.; VCG Customs Brokerage; Al Rodah Marine Cargo; Cityline Cargo; Dagupan Cargo Packaging Services; Express Link Cargo Services; and Smooth Express,.

From the United States, blacklisted firms are AAA Cargo Express, Inc.; ABSCBN Star Kargo; Aerosend; Alas Cargo; Associated Consolidations Express-Ace Cargo; FRS Phil. Freight Service, Inc.; Shipping Express; and South Atlantic Cargo.

From Saudi Arabia: Cargo Net Worldwide Services; Express Cargo; Fil-Asia Cargo Forwarders Phil.; Global Cargo; RJM Freight Cargo Forwarders; WRJ Freight Forwarders; and North and South Express Cargo; and from Singapore: Hagibis Express Pte. Ltd; and Maru Cargo Logistics LLP.

From Ireland: Maharlika Enterprise Cargo Service and SCRL Cargo; and from Malaysia, Australia, Hong Kong and Cyprus, respectively: Bayanihan Express, Dausan International Forwarder, Ford Cargo International, and Trico International.

PSB advised the public to continue to refrain from transacting with D’ Winner Logistics Phil. Inc, whose PSB accreditation is in danger of being revoked.

Image courtesy of Idea go / FreeDigitalPhotos.net

60 Responses to “More blacklisted PH forwarders identified”

  1. Hello I just want to inquire about GP Express Cargo Forwarders if it is Accredited by PSB or not? I’ll be waiting for your reply. Thank you very much.

    Reply
    • We are asking the Philippine Shippers’ Bureau about GP Express’ status. Will get back to you asap. Thanks.

      Reply
      • leerobert November 9, 2013

        Is the GP express PSB accredited for now? And please tell me here where is the GP express office in General Santos City. Thanks

        Reply
      • Jason Balisi November 10, 2013

        I sent my packages oct 14 2013 and i just found out today that Fil-asia cargo is included in the blacklist please advise me what to do in order for me to receive the packages in the phillipines now im worried that i may not be receiving my goods. and why those cargo forwarders are still operating while they are already blacklisted?

        Reply
    • kristine April 7, 2013

      hello..do u know gp express contact number here in the philippines??tnx

      Reply
  2. sir!!!!

    i have 1 carton still undelivered by the pacific logistics international cargo….supposedly,the said carton was scheduled to deliver to my husband nov.or dec 2012…but until now no carton arrive…last 2010,,,,i also experienced this cargo,,,i waited 1 year before they deliver my 2 cartons,,,pls help us ,,,,we the ofw paid too much from the cargo..then when our cartons come,,,all the goods inside cant be used coz all were expired,,,,,

    thNK U SIR…

    Reply
    • We are forwarding your complaint to the Philippine Shippers’ Bureau, which is in charge of supervising freight forwarders. Thanks.

      Reply
  3. Until now we haven’t receive the balikbayan boxes from New Jersey. When follow-up with FRS the customer service always saying that the boxes still in customs for clearance. The package scheduled delivery to Makati was Dec 15. Please help.

    Reply
  4. Sigfred Bernardo January 12, 2013

    Hello. I shipped my box from Miami, Florida last Nov. 7, 2012 via StarXpressForwarders. I called their agent here in Manila and they told me that my box arrived in Manila last Friday, January 4, 2013, and they are just waiting for the Customs to release it. As far as i know, it only takes 2 to 3 days for the Customs to release it, but why my box has not yet been delivered. They are not replying to my email, as i am willing to personally pick it up directly from their office. Hope you could help me. Thanks

    Reply
  5. Hello! I just want to ask if is it true that the GP Express forwarders is already on the blacklists of PSB?

    Reply
  6. I also sent a box to Starxpress in Canaveral Florida last Nov. 14 2012 and haven’t received as yet. I called the contact number in Manila and I was told that they are no longer connected to starxpress. I also contacted starxpress and send an e-mail but no reply. Their website is also not working. As of now, I am already in Manila and I have no idea where to make a follow up and what happen to my box. If anyone can give me their contact number is greatly appreciated.

    Reply
    • Thanks for getting in touch. Your complaint has been referred to the Philippine Shippers Bureau.

      Reply
    • Good Day! We are also having the same issue with StarXpress Forwarders. If you have the time please contact my son 09173802664 or 5055486 so we can all go to Custom and check what’s goin on.

      Reply
      • nesuri April 3, 2013

        we are also have the same problem like them we havent recieve the box we didnt know that the ALLEGIANCE CARGO ADVANTAGE INC. are not connected to the shipping packages at usa they said we must contact the PADALASTARXPRESS.COM but we are surprise that star xpress is blacklisted… hope we have a info whats going on….

        Reply
  7. Hi… I just want to know about Gp Express cargo forwarders.Until now we havent recvd our balikbayan box.I already called their agent here in Manila.My husband send this box last nov.27,2012 from saudi arabia…up to now they still dont deliver it here in our house.And they told me that the box will arrived last jan.11,2013 and custom will check it on jan.17 .How come it takes too long to deliver it?I’ll be waiting for ur reply,thank you very much.

    Reply
    • Your complaint has been forwarded to the Philippine Shippers’ Bureau.

      Reply
      • Leandro Llevado February 12, 2013

        same issue here. my tracking number is 113-10014 hope this forwarders will still deliver my sisters hard earn package. and please help me to get the contact number and address of GP Express here in manila .

        Reply
  8. Is there a chance we can recover our cargo? My sister send her cargo through WRJ Saudi Arabia but until now coming. They told that the ship was delay and they keep asking to track in this website http://homeport.apl.com/gentrack/trackingMain.do?trckSingleInput=APHU6190352 (APL Truking) with trucking number : CONTAINER # APHU6190352. She sent her cargo on 08 September 2012.
    Hope you can help us in this regard.

    Reply
  9. Lourdes Allen January 28, 2013

    Hello,Starxpress forwarders i have my box last October but the told me the pick it up by Nov.6 well im still waiting my box never came to the Phil. Im mad until now still somewhere out there this my last box to sent it to you never again your company is not good im not recoment nobody please let me know were is my box now im in South Carolina the agent was in Columbia South Carolina thank you pls responds ..

    Reply
  10. Bakit nyo Blacklist ang FILIPINO SERVICE sila nga ang niloko ng YASASA at MUYANOS binayaran nila ng buo ang container dahil sa malayo ginastos nila ang binayad dito kaya naapektuhan ng sobra ang FILIPINO SERVICE sa mga manloloko dian sa pinas

    Reply
  11. Starxpress coordinator picked my boxes up since sept. 2012.I have been calling and sent an email and no response.When i called them, you could not even leave a message.Please! help us to find the responsible person.

    Reply
  12. I sent my box last december 6, 2012 from Port Canaveral Florida but until now i havent got it, im here now in the philippines. I have the invoice named after starxpress forwarders, but they gave me the phone number of Villamayor Logistics for follow up. When i called villamayor logistics they said they are no longer doing Florida since October…Can you help me with this please, ispend too much for that box,i dont earn that much…please help me

    Reply
  13. Is Genex Cargo still in the blacklist? I’m planning to send a package from China to Manila and as of now, they are the only shipping service that I can find that are directly in contact with a Filipino staff here in China.

    Or do you you have any suggested shipping company from China (Shenzhen) to Manila?

    Thanks!

    Reply
    • We’re forwarding your inquiry to the Philippine Shippers’ Bureau, the agency that regulates freight forwarders.

      Reply
    • I’m wondering why Gen-Ex is included in the list because I and my friend tried sending each box of super jumbo last year – Nov and it did arrive in Dec.

      Reply
  14. Pls Lisa kindly update the list particularly Gen-Ex Cargo because I tried their service and there was no any problem that incurred. It was my first time and my friend said she usually send her package through it during her stay in H.K.

    Reply
    • Thank you for your comment. Please note the list was supplied by the Philippine Shippers’ Bureau, the government agency in charge of monitoring freight forwarders, and not by PortCalls. PortCalls only picked up the list from PSB.

      I suggest you get in touch with PSB to clear this issue.

      Reply
  15. Why is it Genexcargo is in blacklist? I have tried the service from BKK thailand and they delivered on time and never had any problem. We have been using this forwarder for many years.

    thanks

    Reply
  16. kristine April 7, 2013

    does anyone knows the contact number of GP Express in maila?? please respond.. thanks..

    Reply
    • Please email dti_psb@yahoo.com.ph for the number. The Philippine Shippers’ Bureau, the agency handling freight forwarders, should also be able to give you updates on GP Express. Thanks.

      Reply
  17. My in-laws are expecting a package from London and the receiving company here in Manila is YASASA International Cargo Services included in the blacklisted cargo companies. They have been waiting for the Package since it was sent last December. We we’re told by someone from that Company that they will have it delivered by first week of March pero April na ngayun and we can no longer contact anyone from their company…Please help us. Thanks

    Reply
  18. The Philippine Shippers’ Bureau, the agency handling freight forwarders, should also be able to help you. Please email them at dti_psb@yahoo.com.ph. Thanks.

    Reply
  19. kendasie sobers April 23, 2013

    can you tell me if genex forwarder out of cambodia is legit or fake please im expecting a package through them and they want me to send money to them via westernunion to ship the package help please

    Reply
  20. Hi,
    Your information is very helpful.
    Do you have blacklisted forwarders in London or in United Kingdom.
    Thanks.
    Regards.

    Reply
  21. Tashana Cadette April 26, 2013

    I was supposed to receive a package from Genex Forwarder 2 days ago but it never came to my country and they keep asking for additional payments and claim to be having problems with customs. The package is coming from my boyfriend who is based in Iraq. Can you follow up on this for me please.

    Reply
  22. Michael sylvester May 8, 2013

    I sent a Balik box from Horizon PH store in downtown Ft Louderdale FL USA on March 9th, 2013. I have not receive the box yet and now I’m leaving the Philippines to go back to USA. Delivered of the box is in Mendez Cavite. Any assistance wil be Greatfull

    Reply
  23. I sent a balikbayan box from Horizon Filipino Store in Fort Lauderdale last Feb.2013 via StarXpress forwarders
    but its been 3 months since and I have yet to receive it.
    StarXpress is not responding to my email anymore.
    Please advise what to do.

    Reply
  24. Jiffy Jerson E. Torreon LCB June 27, 2013

    I think that PSB should look after those Forwarders that is not
    accredited by the PSB.
    There are many Domestic Forwarder who are not registered in the Philippine Shippers Bureau.

    Reply
  25. Fel Espinosa September 24, 2013

    To maximize complains either forwarders are illegitimate or real,
    before sending your boxes, please consult with PSB either PH agent
    is accredited or blacklist agent. This way, everyone has to avoid
    future complains.

    Thanks,

    Reply
  26. TINO PRESNILLO November 7, 2013

    I just want to know if GENEX CARGO MANILA is blacklisted on PSB file?

    Reply
  27. ronald rabaino November 11, 2013

    I send my cargo package to gp express last sept. 19 2013 until now my package has not been arrive.Is there anyone knows about the contact no. of gp express in manila?

    Reply
  28. Hi. Can you please verify if United Philippine Express Cargo (UPEC) because I’m trying to search possible website for them but can’t find none.

    Reply
  29. Aireen Brandares March 1, 2014

    Hello! My husband has just sent his package through Fil-Asia Cargo Forwarder in Saudi Arabia last day. But I just found out today that they have been blacklisted by PSB. What are we going to do? Please help us! Thank you so much!

    Reply
    • Liza Almonte March 4, 2014

      We’ll get in touch with PSB for you. Keep you posted.

      Reply
    • Allen Nono September 23, 2014

      Hi!

      Tanong Ko lang po kung na receive nyo po yung Cargo niyo sa Fil Asia. Kasi Mommy ko po kakapadala lang this september. I wanted to know lang po kung legit ba sila when it comes to transaction.

      Reply
      • Liza Almonte October 2, 2014

        I suggest you call the Philippine Shippers’ Bureau at (02) 751.3330 or 0917.834.3330 to inquire if Fil Asia is a licensed freight forwarder. PSB may also be emailed at dti_psb@yahoo.com.ph.

        Reply
  30. Priscilla Barrientos April 25, 2014

    Hi…may i know how long it will take for a cargo to be cleared in custom?
    cause according to Gp Cargo Express my packages are still in the custom since april 5, 2014.

    thank you

    Reply
  31. Allen Nono September 23, 2014

    Ms. Liza Almonte,

    Why Black listed Freight Forwarder still running the Business abroad? Though with the technology today there are still OFW’s doesn’t have access to the internet or being informed thru media regarding this matter so they still become a victim of this scam. Why not completely close their business?

    Reply
    • Liza Almonte October 2, 2014

      I’m sure the government would like to get rid of all fly-by-night forwarders but it needs the help of the public to do so.

      Complaints should be filed with the Department of Trade and Industry so the agency can, in turn, warn the public of unlicensed forwarders.

      Complaints may be lodged directly with the Philippine Shippers’ Bureau at 2nd Floor, DTI Bldg., 361 Gil Puyat Avenue, Makati City or faxed at (02) 751.3305 or emailed to dti_psb@yahoo.com.ph. Other numbers to call for assistance: DTI-Direct (02) 751.3330 or 0917.834.3330.

      Reply
  32. Marie Domingo September 29, 2014

    Hi, is there someone here knows the contact number of Fil- Asia Cargo Forwarders in Manila. I have cargo from them sent July 22, and its been 2months now. Been hearing news that this company is one of the blocklisted cargo forwarders and I am worry about my cargo. Hope to hear from you. Thanks.

    I search their Manila Office and its in Paranaque but there’s no contact number at all

    Reply
    • Liza Almonte October 8, 2014

      I suggest you call the Philippine Shippers’ Bureau at (02) 751.3330 or 0917.834.3330 to inquire if Fil-Asia Cargo Forwarders is a licensed freight forwarder. PSB may also be emailed at dti_psb@yahoo.com.ph.

      Reply
  33. Sophia Anne October 5, 2014

    Hi there! I was wondering if the ATLAS SHIPPERS INTERNATIONAL INC in Kansas has any bad records? It is our first time to send balikbayan boxes and we are very hesitant since there are lot of things going on esp it is Christmas season.. Thanks so much!

    Reply
    • Liza Almonte October 8, 2014

      I suggest you call the Philippine Shippers’ Bureau at (02) 751.3330 or 0917.834.3330 to inquire if Atlas Shippers International has a bad record. PSB may also be emailed at dti_psb@yahoo.com.ph.

      Reply

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